Complaints Policy

We strive for perfect service every time, however if you have a complaint please email details to

We aim to respond to all weekday queries within 24 hours. Any queries sent after 5pm on a Friday will be responded to the following Monday.

If your complaint is urgent, please call 0330 229 1330.

© 2021 Canine Elite Outlet Limited, a company registered in England under 12549743, whose registered address is 9 High Street, Woburn Sands, Milton Keynes, Bucks, MK17 8BF