Shipping Policy

Shipping Policy

Thank you for visiting and shopping at www.canineeliteoutlet.com. The following are the terms and conditions that constitute our Shipping Policy.

Shipment Processing Time

We aim to process all orders within 1 business day. Orders are not shipped or delivered on weekends or holidays.

We aim to dispatch all orders the same day if placed before 12pm, subject to items being placed on backorder*

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

Order Estimated delivery time Shipment cost

Mainland UK – Standard Delivery – 1 to 2 Working Days After Dispatch:

Orders 1kg and under – £3.78

Orders 5kg and under – £4.14

Orders over 5kg – £4.99

Orders over £75 – Free Shipping

Scottish Islands – 2-3 Working days After Dispatch:

Orders under 2kg – £4.99

Orders over 2kg – £18

Scottish Highlands – 2-3 Working days After Dispatch:

Orders under 2kg – £4.99

Orders over 2kg – £13.20

Northern Ireland – 2-3 Working days After Dispatch:

Orders under 2kg – £4.99

Orders over 2kg – £18

Isle Of Wight – 2-3 Working days After Dispatch:

Orders under 2kg – £4.99

Orders over 2kg – £13.20

Isle Of Man – 2-3 Working days After Dispatch:

All orders £18

Isles of Scilly – 2-3 Working days After Dispatch:

Orders under 2kg – £4.99

Orders over 2kg – £18

Channel Isles – 2-3 Working days After Dispatch:

Orders under 2kg – £4.99

Orders under 10kg – £15

Orders under 30kg – £20

Shipment Confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Customs, Duties and Taxes

www.canineeliteoutlet.com is not responsible for any customs and taxes applied to your order. All

fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages

www.canineeliteoutlet.com is not liable for any products damaged or lost during shipping. If you

received your order damaged, please contact us within 24 hours of delivery so that we can advise the delivery company.

Returns Policy

Our Return & Refund Policy provides detailed information about options and procedures for

returning your order.

*Backorders – Items maybe on back order for a variety of reasons, including and not limited to, awaiting delivery from supplier/manufacture, supplier/manufacture being out of stock. If an item is going to be out of stock for more than 5 working day we will contact you via email. If an item has been discontinued we will advise you or offer an alternative via email

© 2020 Meggephia Limited, a company registered in England under 08299478, whose registered address is 9 High Street, Woburn Sands, Milton Keynes, Bucks, MK17 8BF